‘100% No Quibble’ Money Back Guarantee

We know you will be delighted with our products and service.


If for ANY REASON you are not 100% satisfied with your purchase, we will either:

  • Exchange your glasses for another pair.
  • Replace the lenses.
  • Refund your payment.

Simply return your glasses to us within 30 days of receiving them.

For our ‘100% No Quibble’ money back guarantee.

For added peace of mind, all of our frames and lenses are covered by our 12-month guarantee against any defects or manufacturing faults.

There's no catch and no exclusions, we simply want you to enjoy your experience with Online Opticians UK with total peace of mind.

Return your items to the following address:

Online Opticians UK, Unit B, 3 Crabtree Street, Blackburn, BB1 3HD.

We will refund the full amount of the product purchase price.

All items must be returned to us in perfect condition and must not have been used or worn,(apart from to try them on of course), or damaged in any way. You must include all of the original items, any documentation and packaging.